FAQs
Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below for complete information.
Shopping & Contact
Ordering
- Methods of Ordering
- Methods of Payment
- Place an Order
- Edit Your Order
- Cancel Your Order
- Returns Policy
- Returns Process
- Coupon Redemption
Your Account
Delivery
Copyright & terms
Shop By Category
You can shop by category by clicking on the links on the left under “Shopping Categories ”, or by clicking on any of the drop-down menus at the top. On clicking the category name, you will be presented with all the products from that group. If you can not find a particular product for a category, simply email us and we will do our best to try to stock the product for you.
Searching For Products
You can use our 'Shoe Finder' that appears at the top of every product category page, e.g. Ladies Shoes. You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your basket. To bring up a wider range or results, try limiting your search to one word. If you cannot find a particular product for a category, simply email us and we will do our best to find it for you.
Contacting Us
We would like to hear from you with any questions and feedback that you might have about the website our products. We can also help if you have a specific style in mind that is not currently for sale on the website
To fill in our online form, please click here
Security & Privacy
We understand that your privacy is of the upmost importance and are committed to protecting this. We will only use any information that you provide us with lawfully and in accordance with the Data Protection Act 1998. The information you provide us with is there so we can process your order and provide you with the best possible service. We will not e.mail you without you giving prior consent.
We will give you the opportunity to opt out of any mailings at any point. We will not share your personal information with any other companies. We will never collect any sensitive information without your explicit consent. The information we hold will be accurate and up to date. You can check the information we hold about you by e.mailing us. Any inaccuracies will be deleted or corrected immediately.
Ordering
You may order either online or by telephone. All credit and debit card transactions are secure. All online orders are encrypted and sent through a secure server, using SSL technology to prevent information being intercepted.
To order by telephone please contact us on 0870 850 9101 (Monday-Friday: 8:30am to 5pm)
Payment Methods
We accept the following payment methods.
Paypal, Delta, Visa, Mastercard, Switch, Maestro, Solo, Visa Electron
Placing your order
Once you have looked through the site and decided on your purchase, select your size and the quantity (this will automatically default to 1) Then click the add to card button. This will place your purchase in your Shopping Bag. You can then continue to browse products for more purchases or proceed to the checkout where you can confirm your order and make your payment.
Changing your order
If you have made a mistake or want to amend your order before payment has been made you can do this in your shopping bag.
If payment has been made and you need to make a change please e.mail us or telephone us as quickly as possible with details so that we can make any necessary amendments to your order.
Cancelling your order
If you need to cancel your order after it has been placed please contact us by e.mail or telephone as soon as possible with all the relevant details. Please note that if your order has been processed we may not be able to cancel.
Returns Policy
Returns must be unworn and in the original packaging.
You may return your goods for an exchange or refund within 14 days of making your purchase.
We do not offer credit notes for any returned goods.
Our returns period is 14 days from the date of order. Any goods returned outside of this period will be not be refunded or exchanged.
We do not cover the cost of returned parcels on returns or exchanges.
Some items on our website are clearance on not eligable for refund. Where an item is non refundable it will say this on the product page. You will be entitled to an exchange or credit within 14 days of you receiving the item.
Returning Items
Please note that our returns policy is strictly 14 days.
You may return any item within 14 days of the day that you received your delivery.
Not all items are eligible for a refund. Please check your invoice and where (NR) or (Non Refundable) is shown you may only return your goods for a credit note or exchange if the goods are faulty or damaged. This information will also be in the product description.
When returning any goods please make sure that a copy of the invoice or a note of your order details are included in the return so we can deal with the returns process quickly for you. If this is not included we may not be able to tie the item up with the original order.
The shoes must be returned in the original box and not have been worn.
Please clearly state whether you are returning for an exchange or refund (where eligible)
Refunds will be paid by the same method as the original order. For example if you paid by debit card a credit will be placed on the card used for the original transactions.
We recommend you return parcels by recorded mail as we cannot be held responsible for any missing parcels.
Please send any returns to :
Irregular Choice Store Ltd
Unit 8
Davenport Business Centre
Hinckley
Leicestershire
LE10 1XD
Coupons & Coupon Redemption
If you have a coupon or discount code you can redeem this on the last page of the checkout process. Enter the code in the voucher box and click submit to recalculate your total. Some coupons & Discounts have an expiry date. You will not be able to redeem any discounts past this date.
Creating Your Account
You can create your own personal account with us. You will be able to store your delivery and billing information here ready for when you place your order. It will save you having to enter your details each time.
To create your account select ‘My Account’ at the top of any page. From there you will be able to register with us.
You can also register as you go through the checkout process
If you do not wish to create and account then you can select the ‘Remember Me’ function at the checkout. This will pre-fill your details next time you order from your computer. You must have cookies enabled to do this.
Forgotten Passwords
If you have forgotton your password then you can retrieve this through ‘My Account” by clicking the ‘Forgotton Password’ button. You will received an e.mail confirming your password shortly after this.
Alternatively please contact us by telephone or e.mail and we can supply this for you.
Edit Account Info
If your details have changed and you need to amend your account information. Enter your account and click the ‘Update Your Profile” button.
View Past Orders
To view your past orders you need to be logged into your account. In your account there is a link for ‘View Past Orders”
Delivery
All orders placed online before 12pm Monday to Friday will be processed and shipped on that working day.
Any orders placed online after 12pm will be shipped the next available working day. (excluding bank holidays)
You can order by telephone up until 3pm Monday to Friday. Telephone orders before 3pm will be shipped on that working day.
| No. of Items | UK Standard |
UK Next-Day |
EU Countries |
USA & Canada | Rest of World |
| 1 | £3.50 |
£8.50 |
£12.00 |
£15.00 |
£18.00 |
| Each extra item | £2.00 |
£5.00 |
£7.00 |
£7.50 |
£9.00 |
Delivery Times
- UK Standard = 2-3 working days
- UK Next Day = Next working day before 1pm. (excluding bank holidays and weekends) Please note web orders must be placed before 12pm, telephone orders before 3pm.
- Europe = 3-5 working days Rest of the World = 7 working days.
All delivery times are approximate and should be used as a guideline.
Lost or Damaged Parcels
If you think that your parcel is missing or has arrived in poor condition, please contact us immediately and we will investigate this for you.
Please be aware that the timescales given are approximate and that delays can happen.
Copyright
All content and images displayed on The Irregular Choice Store are the property of The Irregular Choice Store. Any use of content or images without the prior consent of The Irregular Choice Store is prohibited.
